Kativik Regional Government

Tamaani Internet Service Provider - Coordinator Tamaani Internet Section - Administration Department

APPLY BEFORE: September 26, 2017

The Internet Service Provider Coordinator is responsible for marketing, product management, business processes and supervision of staff for KRG’s public Internet services.  Under the supervision of the Assistant-Director – Tamaani Internet section, the Internet Service Provider Coordinator the following responsibilities:

•    Supervise and assist customer service staff for the ISP;
•    Provide training to Customer Service Representatives and Local Agents (Between 14 and 28 local agents);
•    Supervise customer services staff (billing, accounts creation, etc) for the ISP;
•    Provides reporting of the ISP activities and status to management (financial information, quality of service, customer feedbacks, etc);
•    Documenting all aspects of the maintenance and support of KRG’s ISP customers. (Users guide,  equipment configurations, customer support contracts, etc);
•    Maintenance and implementation of the ISP business processes (billing, customers services including customer support, ISP web portal, marketing, contractual matters);
•    Develop and manage new and existing products such as wireless residential Internet service, videoconferencing services, fibre to the home, etc.;
•    Participate in regional Internet service development activities;
•    Any other related responsibility, project or task assigned by the Assistant-Director.

 

QUALIFICATIONS:

°    Have a minimum of three years of management experience relevant to an ISP (Customer Service, Business Management, and Supervision);
°    Diploma in Business administration or equivalent experience;
°    Be bilingual (Inuktitut-English, Inuktitut-French or English-French);
°    Good communication and customer service skills
°    Good organization skills
°    Must be available to travel in the Nunavik region (according to KRG policy)

 

Place of employment:    

Kuujjuaq

 

Salary:             

Based on the Management salary scale

 

Benefits:            

Cost of living differential:  Minimum of $8 500/year
Food allowance: Minimum of $3 453/year
Annual leave trips: Minimum of 3 trips a year
RRSP: 7% employer’s contribution
Group Insurance
Vacation: Minimum of 30 days/year
Statutory Holidays: 19 days including 10 during Christmas holidays

 

Please submit your résumé before 5:00 p.m. on September 26, 2017 to:


Human Resources
Kativik Regional Government
P.O. Box 9
Kuujjuaq (Québec)  J0M 1C0
Fax: (819) 964-2975
E-mail:


The KRG is an equal opportunity employer. In accordance with this and with the James Bay and Northern Québec Agreement, conditions may vary to promote the employment of Inuit candidates.

 

Only candidates selected for an interview will be contacted.